The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization. One of the primary responsibilities of administrators is to improve technology within the organization and to enhance the end user experience for both in-house and remote employees. They respond to calls and emails to fix issues of the desktop environment. They perform service desk functions and daily functional tasks, including upgrading and configurations of computer systems and license tracking.
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Confidential, Washington, DC, Feb. Systems Administrator. Confidential,Alexandria, VA, Aug. Hire Now. Knowledgeable of PC setup and installation to include peripheral installations. Created and configured Lotus Notes 6. Provided permissions for additional user access for calendars, inbox, and address books.
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In a contemporary intelligence and with the rise of the global tech world, the role of desktop support technician is inevitable. A Desktop Support Technician is a professional, called when something goes erroneous with a desktop computer in their organization or at their designated field site. They help in troubleshooting the issue for organizations to maintain the functionality of the system to be in line with business goals. Predominantly they are responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues. Desktop Support Technician is known as one of the backbones of IT organization.