Workplace mediation case study

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The markets have become increasingly competitive and more than ever. The existence of good working relationship between employers and employees has become of paramount importance. Arbitration involves an impartial person to be in the middle making firm decisions considering points of view of the two sides. Mediation involves the mediator discussing with both sides, mainly separately and helps the two reach a compromise Nidirect, This paper discusses arbitration and mediation in the workplace by examining the case an employee of Barclays Bank flouting the smoking regulation on the workplace.
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Making the most of mediation: a case study | Dispute Resolution blog

It came to the attention of the CEO of a small company that there was a difficulty between two employees who had been working together for some time but recently appeared to have major differences that were affecting their entire department. The CEO was being approached by both employees at different times and also by their line manager and was spending increasing amounts of time speaking to them, taking notes of their comments, meeting with their line manager and generally finding it difficult to get on with her own job, so time consuming were the conversations. The line manager attempted to deal with the issue in informal conversations but ultimately one of the parties made a complaint of harassment against the other. The matter was dealt with internally and ended in a disciplinary warning which simply led to matters disintegrating. The rest of the employees inevitably fell into two camps and relations between staff reached an all time low when one party refused to pass important client information to the other and a complaint ensued from the client.
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Arbitration and mediation in the workplace

Organization leaders are responsible for creating a work environment that enables people to thrive. If turf wars, disagreements, and differences of opinion escalate into interpersonal conflict , you must intervene immediately with conflict resolution mediation. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical.
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They say compromise is the key to a happy relationship, but in the workplace it's just not that easy, as the ongoing dispute between Royal Mail and the Communication Workers Union proves. But even though hours of negotiations appear to be failing between the two parties Royal Mail said last week it would only involve the conciliation service Acas if the union called off its strike threat , mediation can still work in one-on-one scenarios. If you're constantly being undermined by the boss, feel shaky with anxiety about low-grade sniping by colleagues in the office, or discover that a colleague has been stabbing you in the back, then you're experiencing a level of workplace conflict that's likely to result in long-term misery and frustration at best, or an industrial tribunal at worst.
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